What it supports
Answer product, price, stock, delivery, and payment questions from one customer conversation flow.
Use Case
DM Sales Automation
Turn WhatsApp, Instagram, Facebook, and Telegram messages into organised sales conversations with replies that feel natural and stay grounded in the seller product list.
Customer message
“Do you have this product, how much is it, and can I pay now?”
ZoliBot reply
Checks the catalog, answers in the customer language, and keeps the seller in control.
Built for live customer DMs
ZoliBot is designed for sellers who receive repeated questions in direct messages: price, size, color, location, availability, delivery fee, and how to pay. The assistant keeps those answers consistent without turning the chat into a cold script.
What it supports
Use uploaded products, business profile details, and saved AI instructions before replying.
What it supports
Let the seller pause automation, continue manually, and restart ZoliBot when ready.
Human control stays visible
The seller can pause the bot on a conversation, reply manually from the dashboard, and resume automation after the issue is handled. That keeps sensitive sales conversations personal while still reducing the routine workload.
1
Connect the social channels customers already use.
2
Add products, delivery notes, and business details.
3
Let ZoliBot reply, collect intent, and hand over when a human should continue.
What sellers should expect
This page is written for live businesses using ZoliBot with real customers, real stock, payment decisions, and support conversations that sometimes need a human handover.
Accurate context
The bot should use products, settings, payment choices, and order state from the seller dashboard before suggesting an answer.
Human escalation
Refunds, paid cancellations, fulfillment disputes, and sensitive issues should move to store review instead of unsafe automatic action.
Customer language
Replies should follow the language or informal style the customer is using while keeping prices, links, product names, and order IDs exact.
