What it supports
Reply to customer messages using products, business details, and order context.
Integration
WhatsApp AI Replies
Connect WhatsApp so ZoliBot can help answer customer messages, product questions, order requests, and follow-ups from the channel many buyers already use every day.
Connection path
The integration brings customer events into ZoliBot, keeps channel credentials private, and lets the seller decide when automation should reply.
Webhook
A focused part of the connection workflow.
Access token
A focused part of the connection workflow.
Inbox sync
A focused part of the connection workflow.
Human handover
A focused part of the connection workflow.
Designed for high-volume buyer questions
WhatsApp is often where Nigerian and global social sellers close sales. ZoliBot helps answer the common questions quickly while still letting the seller step in for delicate conversations.
What it supports
Support manual pause and resume when a seller wants to take over.
What it supports
Keep paid order and delivery follow-up in the same customer conversation.
Works with the seller dashboard
The assistant can read product, business, and order information from the dashboard so customers receive practical answers that match the seller workflow.
1
Add WhatsApp credentials in the user dashboard.
2
Test incoming messages and product-aware replies.
3
Enable automation after products, business details, and subscription are ready.
What sellers should expect
This page is written for live businesses using ZoliBot with real customers, real stock, payment decisions, and support conversations that sometimes need a human handover.
Accurate context
The bot should use products, settings, payment choices, and order state from the seller dashboard before suggesting an answer.
Human escalation
Refunds, paid cancellations, fulfillment disputes, and sensitive issues should move to store review instead of unsafe automatic action.
Customer language
Replies should follow the language or informal style the customer is using while keeping prices, links, product names, and order IDs exact.
