What it supports
Reminds customers about unpaid orders, delivery details, and product availability.
Follow up without sounding robotic
ZoliBot can write short, friendly follow-ups that match the customer language and the seller tone, including Nigerian Pidgin when the customer uses it.
What it supports
Keeps tone friendly, concise, and matched to the customer language.
What it supports
Lets sellers continue manually whenever a conversation needs personal attention.
Useful for abandoned conversations
If a customer asked for price or payment details but did not complete the order, reminders help sellers recover sales without manually searching every inbox.
1
Review the order or chat status.
2
Send a reminder through the same social conversation.
3
Update the order when payment or delivery information is complete.
What sellers should expect
This page is written for live businesses using ZoliBot with real customers, real stock, payment decisions, and support conversations that sometimes need a human handover.
Accurate context
The bot should use products, settings, payment choices, and order state from the seller dashboard before suggesting an answer.
Human escalation
Refunds, paid cancellations, fulfillment disputes, and sensitive issues should move to store review instead of unsafe automatic action.
Customer language
Replies should follow the language or informal style the customer is using while keeping prices, links, product names, and order IDs exact.
