ZoliBot Terms of Service

These Terms of Service explain the rules for using ZoliBot. ZoliBot provides tools for social selling, product management, AI assisted customer replies, business profiles, order follow up, subscriptions, social channel connections, and supported payment workflows. By creating an account or using the platform, the user agrees to these terms.

Use of the Service

ZoliBot is designed for businesses that communicate with customers through supported channels including WhatsApp, Instagram, Facebook, and Telegram. Users may add business details, products, product images, prices, stock information, delivery notes, social account settings, payment gateway settings, and customer conversation data so the platform can help manage social selling workflows.

Users must provide accurate information and must not use ZoliBot for illegal, misleading, abusive, fraudulent, harmful, or spam related activity. Users must follow the rules of every connected platform, payment provider, telecommunications provider, and marketplace involved in their business workflow.

Account Responsibility

Users are responsible for keeping login details secure, managing who has access to their account, protecting API keys and payment keys, reviewing business information, and keeping product and delivery information accurate. Any action performed through an account may be treated as authorized by that account unless there is clear evidence of unauthorized access.

Subscriptions, Credits, and Access

AI customer reply features may require an active subscription, available credits, enabled admin AI provider settings, and supported channel configuration. If a plan expires, payment fails, credits are exhausted, or required provider settings are unavailable, customer facing AI replies may stop. Sellers can still prepare products, connect accounts, add business details, and respond manually where the dashboard allows.

Plan prices, currency display, checkout currency, billing period, included limits, and available features may vary based on the plan selected and the payment gateway used. Subscription payments are subject to the rules of the selected payment provider.

AI Replies and Seller Control

ZoliBot can help answer customer messages using business details, product information, order status, payment setup, and saved instructions. AI replies may be incomplete, inaccurate, delayed, or unavailable. Sellers remain responsible for prices, product availability, delivery promises, payment instructions, refunds, customer service decisions, and final order fulfillment.

Sellers should review their setup before enabling live automation. The bot can be paused when a conversation needs human judgment. ZoliBot should not be used as a replacement for legal, tax, medical, financial, or regulated professional advice.

Products, Orders, and Payments

Users are responsible for the products, services, food items, images, descriptions, prices, quantities, availability, preparation times, delivery information, and customer promises they add to the platform. If Monnify or another supported payment gateway is enabled, the seller is responsible for adding correct credentials and verifying that payment confirmation works before relying on automation.

ZoliBot may help mark orders as paid, pending, or confirmed where a supported flow allows it. Other fulfillment statuses should be handled by the seller unless explicitly supported. The seller is responsible for resolving disputes, failed payments, refunds, chargebacks, delivery issues, and customer complaints.

Connected Platforms

WhatsApp, Instagram, Facebook, Telegram, respond.io, Monnify, AI providers, email providers, hosting providers, and other third party services may change rules, limits, availability, pricing, permissions, APIs, or approval requirements. ZoliBot is not responsible for outages, delays, rejected messages, blocked accounts, failed webhooks, or restrictions caused by third party platforms.

Acceptable Use

Users must not attempt to hack, overload, scrape, reverse engineer, bypass plan limits, bypass security controls, abuse payment endpoints, send unauthorized bulk messages, impersonate another business, upload malicious files, harvest customer data unlawfully, or use ZoliBot to deceive customers. We may suspend or restrict accounts that create security risk, payment risk, platform abuse, legal risk, or harm to customers.

API Keys and Security

Users must only enter API keys and payment credentials they are authorized to use. Users should rotate keys if staff changes, if devices are compromised, or if unauthorized access is suspected. ZoliBot may mask, encrypt, restrict, throttle, validate, or reject sensitive settings to protect the platform and connected services.

Content Ownership

Users keep ownership of their business information, product data, images, and customer conversation content, subject to the rights needed for ZoliBot to operate the service. By uploading or entering content, the user grants ZoliBot permission to process, store, display, transmit, and use that content as needed to provide the requested features.

Service Availability

We work to keep ZoliBot available and reliable, but we do not guarantee uninterrupted service. Maintenance, updates, hosting issues, third party platform outages, payment provider delays, internet problems, security events, or configuration errors may affect availability.

Limitation of Liability

To the fullest extent allowed by law, ZoliBot is not liable for indirect, incidental, special, consequential, punitive, or lost profit damages arising from use of the service, AI replies, connected platforms, payment issues, customer disputes, wrong product information, or seller fulfillment decisions. The user is responsible for reviewing important business actions before relying on automation.

Changes to Terms

We may update these Terms as the service changes. Updated terms may be posted on this page or made available through the dashboard. Continued use of ZoliBot after updates means the user accepts the updated terms.

Contact and Support

Users can contact ZoliBot support through the support ticket area in the dashboard for account, billing, privacy, or technical questions.