What it supports
Social channel connections depend on each platform and the seller account settings.
Resource
Status
Track the ZoliBot systems that matter for live customer conversations, campaign delivery, social channels, and payment confirmation.
Readiness checklist
Business profile, products, social channels, payment settings, plan access, and AI provider should be ready before live replies are enabled.
1
Check your dashboard for channel and payment connection status.
2
Confirm your plan and AI credits are active.
3
Review recent customer chats and order updates for delivery issues.
What status means for sellers
A connected channel means messages can enter the ZoliBot workflow. AI replies still require an active plan, credits, and a configured AI provider from the admin settings.
What it supports
AI replies require an active subscription, available credits, and an enabled admin AI provider.
What it supports
Payment confirmation depends on the configured gateway and webhook delivery.
When the bot should stay quiet
If a plan expires or credits finish, customer messages should still arrive normally, but the AI stops responding so sellers can continue manually without exposing account issues to customers.
1
Check your dashboard for channel and payment connection status.
2
Confirm your plan and AI credits are active.
3
Review recent customer chats and order updates for delivery issues.
What sellers should expect
This page is written for live businesses using ZoliBot with real customers, real stock, payment decisions, and support conversations that sometimes need a human handover.
Accurate context
The bot should use products, settings, payment choices, and order state from the seller dashboard before suggesting an answer.
Human escalation
Refunds, paid cancellations, fulfillment disputes, and sensitive issues should move to store review instead of unsafe automatic action.
Customer language
Replies should follow the language or informal style the customer is using while keeping prices, links, product names, and order IDs exact.
