What it supports
Answer DMs about products, prices, delivery, and availability.
Integration
Instagram & Facebook DMs
Connect Meta channels so ZoliBot can support buyers who discover products from posts, stories, comments, and direct messages.
Connection path
The integration brings customer events into ZoliBot, keeps channel credentials private, and lets the seller decide when automation should reply.
Webhook
A focused part of the connection workflow.
Access token
A focused part of the connection workflow.
Inbox sync
A focused part of the connection workflow.
Human handover
A focused part of the connection workflow.
Built for social discovery
Customers often ask about a product after seeing a post or story. ZoliBot can help answer those questions and move the conversation toward payment or delivery details.
What it supports
Support Instagram and Facebook selling workflows from one dashboard.
What it supports
Keep lead discovery and comment replies focused on business-relevant conversations.
Keeps automation controlled
The system is intentionally focused on Instagram and Facebook features that relate to customer support, product questions, and sales follow-up.
1
Connect the Meta account and required pages from the social media settings.
2
Confirm the correct business account is linked.
3
Let ZoliBot assist only after products and business information are complete.
What sellers should expect
This page is written for live businesses using ZoliBot with real customers, real stock, payment decisions, and support conversations that sometimes need a human handover.
Accurate context
The bot should use products, settings, payment choices, and order state from the seller dashboard before suggesting an answer.
Human escalation
Refunds, paid cancellations, fulfillment disputes, and sensitive issues should move to store review instead of unsafe automatic action.
Customer language
Replies should follow the language or informal style the customer is using while keeping prices, links, product names, and order IDs exact.
